Diamine Passion Red - Ink Cartridges (18)

How much is my shipping?

We ship all of our packages through DHL, all with a variable DHL rate shipping. Simply add the items you want into your cart to view the cost, which vary based on your location. All of our shipping methods include tracking. The shipping price is calculated when you place the order, depending on the adress and the weight of your products.

For packages in Romania we use the local DPD services, for a standard price of 3 euro/package for orders under 51 EUR.

When will my order ship?

We process orders and ship five days a week, Monday through Friday. Sometimes our mail pickup comes in early afternoon, so tracking for orders shipped later that day may not update until the following business day.

You will receive a shipment confirmation with tracking information and estimated delivery time via email when your order has been picked up by DHL. You can also sign in and click the My Account link at the top of our site to track the status of your order.

When will my order arrive?

For each order, there is an estimated time of delivery calculated by DHL. It apperas after you introduce your shipping address.

DHL Express International: Usually takes 3-5 business days to arrive - delays caused by the customs at import process are not taken in account.

DPD (Romania): Usually takes 2-3 business days to arrive.

Oops, I gave you an incorrect shipping address!

Please email us at site.gravitaspens@gmail.com immediately if you realize that you gave us the wrong shipping address — if it hasn't shipped yet, we should be able to correct it before it goes out the door, once its been picked up by DHL we cant intervene in making changes to the delivery recipient/address - you must contact the DHL office in your country and relay the situation.

If we ship your order and ends up being returned to us due to reasons outside of Gravitas (not providing info on customs/import process - not accepting delivery) , you are responsible for covering any cost for shipping services that ay be imputed to Pen Venture. If you decide to cancel your order, we'll refund you for the products less the original shipping charges. We'll reach out to you to coordinate your options before re-shipping (if applicable).

If your order ships to the address introduced in the shipping destination at checkout by you and that destination is incorrect or the contact details are wrong - making the parcel not retrievable after delivery, unfortunately we are not responsible and cannot offer reimbursement regardless of the value.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. If 15 days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange

To be eligible for a return, your item must be in the same condition* that you received it, unworn or unused, with tags (if they come with tags), and in its original packaging (if it comes in a gravitas packing option). You’ll also need the receipt or proof of purchase. 

*Goods that have defects of manufacturing nature / defects that can occur in the shipping process / other factors that make the item not comply with - must be documented as the parcel was opened and the item inspected, a case will be open in between all participating parties (Client-Shipper-Retailer) in order to asses the process that caused the defect-damage. We are not responsible for damages declared later than the delivery time if a case in not opened immediately after the parcel was delivered.

Several types of goods are exempt from being returned, goods such as : personalised goods/items, used notebooks, fountain pen inks (open packaging/used) and any fountain pen that was requested to be customised (nib smoothing/nib swapping/nib adjustments) prior of purchase by the customer and also fountain pens customised (alteration of shape/form/function,nib smoothing/nib swapping/nib adjustments) by the customer after receiving them, cannot be returned.

To start a return process, first contact us at site.gravitaspens@gmail.com. You will be responsible for covering return shipping costs. In case that the product(s) we shipped is (are) different from what you ordered or we made other errors concerning your order, additional cost in shipping - will be covered by us - Gravitas.

Details and steps for the return procedure are to be addressed via email, we at Gravitas we can't process any returns that are not shipped via DHL (our only authorised shipping services provider) - we will send pick up requests using DHL shipping services using our own account, the cost being later deducted from the customer refund.

You can always contact us for any return question at site.gravitaspens@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed and once we determine the agreed amount that is to be refunded a credit will automatically be applied to your credit card or original method of payment, within 30 days from us receiving the returned item.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at site.gravitaspens@gmail.com.

Exchanges (if applicable) 
We only replace items if they are defective or damaged and within our available stock. 
(We can't exchange items from limited editions if they are sold out on our website and we will offer a in store credit that you can use to exchange your item). If you need to exchange it for the same item, send us an email at site.gravitaspens@gmail.com.

"European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase."

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at site.gravitaspens@gmail.com.